This Privacy Policy (the "Policy") describes how roro4d ("roro4d", "we", "us", or "our"), the operator of the online betting and casino website accessible at https://roro4d.cam, collects, uses, stores, shares, and protects the personal data of users ("User", "you", or "your"). roro4d operates as an internationally licensed offshore platform. By creating an Account, depositing funds, or using any of our Services, you consent to the data practices described in this Policy. This Policy should be read together with our Terms & Conditions and Responsible Gaming policy.
1. Information We Collect
We collect information in the following categories to operate our Services lawfully and securely.
When you register an Account with roro4d, we collect your full legal name as it appears on your KTP Nasional, your date of birth, gender, residential address (including city and province — for example, Jakarta, Surabaya, Medan, Bandung, Bali), email address, and mobile phone number. This information is used to establish your unique user profile and to verify your eligibility under our 21+ age requirement.
To comply with our anti-money-laundering and age-verification obligations, we collect a photograph of your National ID card (KTP Nasional) and a selfie of you holding the ID. These images are used solely to confirm your identity and to ensure that the person operating the Account is the genuine Account holder. KYC documents are processed by our authorised compliance staff and stored in an encrypted format.
We record all deposits, withdrawals, bets, wagers, game outcomes, and Account balance changes. This includes transaction amounts (denominated in IDR), timestamps, the payment method used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), and reference numbers. This data is necessary for processing transactions, reconciling balances, and detecting fraudulent or unauthorised activity.
We automatically collect device and usage information when you interact with the roro4d Platform. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, language preferences, referring URL, pages visited, clickstream data, and interaction timings. We use cookies and similar technologies to remember your preferences, keep your session secure, and analyse how the Platform is used.
When you contact our support team via live chat, WhatsApp, or email at [email protected], we record and store the content of your communications, your contact details, and any relevant transaction or Account information provided. This helps us resolve issues, improve our services, and maintain a record of our interactions for quality purposes.
2. How We Use Your Information
We use the personal information we collect for the following purposes: to create and manage your roro4d Account; to verify your identity and confirm you are at least 21 years of age; to process deposits, withdrawals, and other transactions in IDR; to operate, maintain, and improve the Platform and its Services; to provide customer support; to detect, investigate, and prevent fraud, abuse, money laundering, and other prohibited behaviour; to personalise your experience and recommend content relevant to you; to administer bonuses, promotions, and loyalty programs; to send you transactional messages related to your Account; and to comply with legal, regulatory, and contractual obligations. Where we rely on legitimate interests as a legal basis, we balance those interests against your rights and freedoms and will not process data in a manner that is contrary to those rights.
3. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract, where processing is necessary to provide the Services you have requested; legal obligation, where we must comply with anti-money-laundering, KYC, age-verification, and other legal requirements; legitimate interest, where processing is necessary to operate and secure our Platform, detect fraud, and improve our Services; and consent, where we have obtained your specific consent for activities such as marketing communications. You may withdraw your consent at any time, which will not affect the lawfulness of processing performed prior to withdrawal.
4. How We Share Your Information
roro4d does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only with trusted service providers and partners who support our operations. These include payment processing providers (who facilitate deposits and withdrawals through Indonesian banks and e-wallets), identity verification and anti-fraud service providers, cloud hosting and infrastructure providers, analytics providers, and game developers who supply the casino and slot content available on our Platform. All such third parties are contractually obligated to process your data only on our behalf and in accordance with this Policy. We may also disclose information where required by law, regulation, legal process, or governmental request, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of roro4d, our Users, or others.
5. Cookies and Tracking Technologies
The roro4d Platform uses cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are required for the operation of the Platform, including session management and security. Functional cookies allow us to remember your preferences and settings. Analytics cookies help us understand how users interact with the Platform so that we can improve our Services. Our cookies do not collect sensitive personal information. You can control or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Platform and limit your ability to use certain features.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and contractual requirements. KYC identity documents are retained for a minimum period in accordance with anti-money-laundering obligations. Transaction records are retained for audit and tax-purposes requirements. Where you close your Account or are self-excluded, we will continue to retain a minimal set of identifying and transaction data as required to comply with our legal obligations and to prevent re-registration by a self-excluded individual. Once the retention period expires, your data is securely deleted or anonymised.
7. Security of Your Data
We implement industry-standard technical and organisational measures to protect your personal information. All data transmitted between your device and the roro4d servers is encrypted using 256-bit SSL/TLS. Your password is stored using bcrypt hashing and is never kept in plain text. KYC documents are encrypted at rest using AES-256 encryption. Access to personal data is restricted to authorised personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication. We regularly review and update our security practices and conduct penetration testing and security audits. While we take all reasonable precautions, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you have the following rights with respect to your personal data: the right to access the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data, subject to legal and contractual retention obligations; the right to object to certain processing; the right to request restriction of processing; the right to data portability; and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe, generally within thirty (30) days. We may require further verification of your identity before processing a request to protect your data.
9. International Data Transfers
Because roro4d operates as an internationally licensed offshore platform, your personal data may be stored and processed in jurisdictions outside of Indonesia, including the jurisdiction in which roro4d is incorporated and licensed. Where we transfer your data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable data protection laws. By using the roro4d Platform, you understand and consent to this international processing of your data.
10. Children's Privacy
The roro4d Platform is strictly intended for adults aged 21 and over. We do not knowingly collect or solicit personal information from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21, we will take steps to delete that information and close the relevant Account. If you believe that a minor has provided us with personal information, please contact us immediately so that we can take appropriate action.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make changes, we will publish the revised Policy on the roro4d website and update the "Last updated" date at the end of this document. Material changes will be notified to registered Users by email or through an in-platform announcement. Your continued use of the Platform after the revised Policy takes effect constitutes your acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection contact point. Our Indonesian-speaking support team is available 24/7 via live chat on the Platform and by email at [email protected]. You may also refer to our FAQ page for answers to common queries about data handling and Account security.
Summary of Key Points — Please Read
roro4d collects identity, KYC, transaction, technical, and support data to operate our Platform securely and lawfully. We do not sell your personal data. We use 256-bit SSL encryption, bcrypt password hashing, and AES-256 encryption for KYC documents. You may access, correct, or request deletion of your data by contacting [email protected]. You must be at least 21 years of age to use the Platform.
Last updated: January 2026. This version supersedes all previous versions of the roro4d Privacy Policy. Please review this Policy regularly for updates.